Refund Policy

Last updated: 2026-05-11

1. Scope

This policy applies to Plus and Pro plan purchases on careercompass.pl. The Free plan involves no payment and is not subject to refunds.

2. Your 14-day withdrawal right

Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from a digital-service purchase within 14 calendar days of the purchase date, for any reason or none.

To exercise this right, send a refund request to support@careercompass.pl before the 14-day window closes. Include the Stripe receipt you received at checkout.

3. How the refund is calculated

A Career Compass plan is a fixed-duration access right (Plus = 3 months / 90 days; Pro = 6 months / 180 days). Refunds within the 14-day window are pro-rated by the share of the plan period that has already elapsed:

refund = price × max(0, (period_days − elapsed_days) / period_days)

Worked example. You buy Plus for 59 zł on day 0. Plus runs for 90 days. You request a refund on day 7 (within the 14-day window). The unused fraction is 83/90, so the refund is:

59 zł × (90 − 7) / 90 ≈ 54.41 zł

The refund is issued to the original payment method via Stripe, typically arriving within 5–10 business days depending on your bank.

4. What happens to your account

Your plan reverts to Free immediately when the refund is processed.
You keep your profile, resume, match history, and saved generations.
Daily caps drop back to the Free-plan values (2 of each AI action per day).
You may buy a new Plus or Pro plan at any time.

5. After 14 days

After the 14-day withdrawal window closes, plans are non-refundable. The plan continues until its scheduled expiry, then your account reverts to Free automatically. No card is stored, so there are no auto-renewals or future charges.

6. Contact

All refund correspondence: support@careercompass.pl.